Desktop Support Engineer – Singapore

Responsibilities:

• Market Data Services and Systems (e.g., Refinitiv, Bloomberg, Markit, or other market data providers/systems)

• Transaction Services and Systems (e.g., Refinitiv, Bloomberg, EBS, and other electronic trading platforms)

• Market Data Feed and Transaction Systems Service Administration

• IT Services (e.g., liaison with GO&T)

• Voice Communication Services (e.g., IPC, Avaya, Cisco)

• Administrative Services (e.g., E-Trading platform records, counterparty, compliance requests, new hire and leaver processing)

• Support video conferencing systems, including setup, standby for major meetings, first-level troubleshooting, and coordination with backend teams for system upgrades.

• Provide onsite support for Desktop hardware and applications, Email systems, Printers, Corporate mobile devices, IPC, Other related IT issues

• Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for clients.

• Maintain inventory of software, hardware, and mobile devices.

• Execute hardware moves, additions, changes, and refreshes.

• Conduct preventive and corrective maintenance as scheduled in the Preventive Maintenance Program, including minor installations, repairs, and replacements.

• Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.

• Escalate issues to the next level of support when necessary and follow up to ensure closure.

• Participate in after-hours phone standby duty.

• Conduct morning floor walks to inspect the server room and video conferencing rooms.

Requirements:

Must have min 2.5 years’ experience in Desktop Support

• Candidate needs to possess good communication and service-oriented personnel

• Candidate needs to familiar with the End-users computing environment and desktop support workflow.

• Able to perform basic network troubleshooting.

• Good understanding in AD, group policy, proxy setting, Power Excel and latest Windows OS